Past $5M, the back end fragments — every function owned by someone different, and nobody owning the whole. Every exception lands on your desk. We own the entire operational backbone and rebuild it as one accountable system, run by a named senior operator.

One Act, Two Effects
Who it's for
Your entire operation, run for you.
We take everything operational off your plate — so your only job is reviewing a 10-minute Monday dashboard and making the decisions only you can make.
THE OPERATIONAL BACKBONE
F • 01
Operations & Oversight
Single point of contact. Weekly ops review every Monday. SOP documentation. Process improvement. Escalation handling.
F • 02
Inbox & Communications
Daily inbox triage. Routine correspondence handled. Follow-up tracking. Only what genuinely needs you reaches you.
F • 03
Order & Fulfillment
Daily order reconciliation. 3PL coordination. Tracking escalations. Returns management. Weekly fulfillment report.
F • 04
Customer Support
Full support queue management. 4-hour response SLA. Escalation protocol. FAQ library maintained and updated.
F • 05
Supplier & Vendor Ops
PO tracking. Production updates. Delivery monitoring. Discrepancy flagging. Supplier relationship log.
F • 06
Reporting & Visibility
Weekly dashboard every Monday. Monthly summary first working day. Readable in under 10 minutes. Always proactive.
F • 07
AI Workflow Execution
Every repeatable mechanical task is automated. Human time is reserved for judgment, relationships and decisions. Our specialists govern the automation layer.
Shopify API
3PL Integration
Zapier
Make
Claude
AI models
Auto-Reporting
30-50%
Workload automated
We filter the chaos. You keep the context.
Most operational friction shouldn't reach you at all. Opevion runs a four-tier escalation protocol so it doesn't.
Most issues are resolved by our specialists without involving you.
Everything handled is logged in your Monday report, for you to read in your own time.
Time-sensitive items come to you same-day, pre-researched, with a recommendation.
Catastrophic events trigger an immediate call. We will never let the ship sink without telling you.
Design principle
Levels 1–3 are business as usual. Level 4 is your emergency glass — always there, almost never needed.
No hidden fees. No vague retainers. Book an audit, see exactly what your operation needs, then engage when the fit is clear.
PRICING
Business functions don't operate in isolation — sourcing shows up in cash flow, fulfillment shows up in support. We work to a defined scope because focus is what makes it reliable, but if something adjacent is causing you problems, raise it in your diagnostic. We'll either take it on or tell you honestly who should.

"We were struggling to get our bedding brand off the ground. They didn't just advise — they built the systems and ran them with us."
Masin
Founder - Bedding Manufacturer
MILLERNS

"They built the supply chain processes behind our cross-border freight operations — structure brought to a complex, multi-country business."
Jenelyn
Founder - Freight Company
SKYPHIL

"We brought them in to build our trading operations from the ground up — sourcing, vendor management, logistics. Procurement workflows through to go-to-market, running in months."
Shiyaz
CEO - B2B Trading Company
APPORT INTERNATIONAL

"They managed our sourcing, supplier coordination, and product catalogue, and did an excellent job. What we'd struggled with for months was structured and running in weeks."
Ahmed
COO - Wholesale & Retail
STEEL HARDWARE
The people running your operation.

Operations & Strategy Lead

Tech & Systems Lead

CX & Retention Lead

Data & Integrity Lead










